Privacy Policy
Effective Date: 28th May 2025 At Starlit Creations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase. 1. Information We Collect When you interact with Starlit Creations, we may collect the following information: • Personal Information: Name, email address, phone number, and shipping/billing address when you place an order or contact us. • Payment Information: We do not store your payment details. Transactions are securely processed through third-party payment providers. • Website Usage Data: Information such as IP address, browser type, and pages visited to help improve our website experience. 2. How We Use Your Information We use your information to: • Process and fulfil your orders. • Communicate with you about your purchase, promotions, or updates (only if you opt-in). • Improve our website and customer service experience. • Comply with legal and security obligations. 3. How We Protect Your Information We take appropriate security measures to protect your personal data. However, no online transaction is 100% secure, so we encourage safe browsing practices. 4. Sharing Your Information We do not sell or rent your information. We only share necessary data with: • Payment processors to securely complete transactions. • Shipping carriers to deliver your order. • Legal authorities if required by law. 5. Cookies & Tracking Technologies We use cookies to enhance your browsing experience and analyse website traffic. You can disable cookies in your browser settings, but this may affect functionality. 6. Your Rights You have the right to: • Access, update, or delete your personal information. • Opt out of marketing emails at any time. • Request details on how we store and use your data. 7. Event Orders & Data Minimisation For custom or event orders (e.g. wedding favours), we collect relevant order details including product preferences and delivery address to fulfil your request. Once the order has been completed and dispatched, all identifying personal data (such as name and address) will be removed or anonymised for privacy. Anonymised order details (e.g. fragrance and shape choices) may be retained for internal product trend analysis. 8. Data Retention We retain personal data only as long as necessary for order fulfilment, legal obligations, and customer support. After this period, data may be anonymised and used solely for internal insights, such as identifying popular products or improving services. 9. Contact Us If you have any questions about this Privacy Policy, please contact us at: Email: support@starlitcreations.co.uk Website: starlitcreations.co.uk By using our website, you agree to this Privacy Policy. We may update it from time to time, so please check back for any changes.
Returns Policy
Effective Date: 7th April 2025 At Starlit Creations, we take pride in crafting high-quality candles and wax melts. If you are not completely satisfied with your purchase, please review our return policy below. Returns & Exchanges • We accept returns or exchanges on unused, unopened products within 14 days of delivery. • Items must be returned in their original packaging and in resealable condition. • Customers are responsible for return shipping costs unless the item arrived damaged or defective. Damaged or Incorrect Items • If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue. • We will arrange a replacement or refund at no extra cost. Non-Returnable Items • Used or partially burned candles and wax melts cannot be returned for hygiene and safety reasons. • Custom or personalised items are non-refundable unless faulty. How to Initiate a Return 1. Contact us at support@starlitcreations.co.uk with your order number and reason for return. 2. We will provide instructions on how to return your item. 3. Once received and inspected, we will process your refund or exchange. If you have any questions, feel free to reach out to us—we’re happy to help!
Terms and Conditions
Effective Date: 7th April 2025 Welcome to Starlit Creations! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully. 1. General Information • These Terms and Conditions apply to all purchases made through Starlit Creations. • We reserve the right to update or modify these terms at any time. 2. Products & Orders • All products are handmade, so slight variations may occur in color, texture, or appearance. • We reserve the right to limit quantities or discontinue products at any time. • Orders are subject to availability. If an item is out of stock, we will notify you as soon as possible. 3. Pricing & Payment • Prices are listed in GBP and may be subject to change. • We accept payment through secure third-party payment providers. • Full payment is required at checkout before your order is processed. 4. Shipping & Delivery • We aim to process and ship orders within 1-3 business days • Delivery times vary depending on location and shipping method. • Starlit Creations is not responsible for delays caused by postal services or customs. 5. Returns & Refunds • Returns are accepted within 14 days of delivery if the item is unused and in original packaging. • Customers are responsible for return shipping costs unless the item is faulty or incorrect. • For full details, see our Return Policy 6. Intellectual Property • All content, including product names, descriptions, images, and logos, is the property of Starlit Creations and may not be used or reproduced without permission. 7. Limitation of Liability • Starlit Creations is not responsible for any allergic reactions, misuse, or improper handling of our products. Always follow safety instructions. • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products. 8. Governing Law • These Terms and Conditions are governed by the laws of England. 9. Contact Information For any questions regarding these Terms and Conditions, please contact us at: Email: support@starlitcreations.co.uk Website: starlitcreations.co.uk By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Cookie Policy
Effective Date: 28 May 2025 This Cookie Policy explains how Starlit Creations uses cookies and similar technologies to recognise you when you visit our website at www.starlitcreations.co.uk. It explains what these technologies are, why we use them, and your rights to control their use. 1. What Are Cookies? Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites function properly and provide information to site owners to improve services and performance. 2. How We Use Cookies We use cookies for the following purposes: Essential Cookies – Necessary for the operation and security of our website. Functional Cookies – Help remember your preferences (e.g., language) and enhance user experience. Analytics Cookies – Help us understand how visitors use our website so we can improve it. Marketing Cookies – Track visitor behaviour to help deliver relevant advertisements (only used with your consent). Some cookies are set directly by our website (first-party), and some by Wix (our website platform provider). 3. Managing Your Cookie Preferences When you first visit our website, you’ll see a cookie banner allowing you to: Accept all cookies Decline non-essential cookies Adjust your preferences You can change or withdraw your consent at any time via the “Cookie Settings” link in our website footer. You can also manage cookies via your browser settings. 4. Cookies We Use Below is a list of cookies used on our site, including their purpose and how long they remain on your device. 5. Third-Party Services We may use services provided by third-party platforms (e.g. Wix, Sentry, Parastrorage) which may set their own cookies or access existing ones. These are: frog.wix.com browser.sentry-cdn.com panorama.wixapps.net siteassets.parastorage.com static.parastorage.com static.wixstatic.com 6. Updates to This Cookie Policy We may update this Cookie Policy to reflect changes in legal or operational requirements. Please check this page periodically for updates. The “Effective Date” at the top indicates when this policy was last updated. 7. Contact Us If you have any questions about how we use cookies or your data rights, please contact: Starlit Creations Email: support@starlitcreations.co.uk www.starlitcreations.co.uk
Links to support guides on how to adjust cookie settings from your browser
